Delivery Policy

Whether you’re based within the UK or offshore, our range of reliable, time-critical delivery services is designed to meet your needs.

* NEXT DAY UK orders within 24 hours Monday to Friday(8am–6pm). INTERNATIONAL orders up to 2-3 working days. 24h Customer Service and Free Returns.*

* Premium Delivery Service: 1-2 hours delivery window open for London customers only, order before 3pm Monday to Friday, 9am to 6pm.

Enjoy your complimentary Free UK Delivery services when you shop over 300 GBP.

Our courier will provide you with text and email notifications advising you of when the parcel will be delivered and on the actual day of delivery a one hour time slot.

Carriers

We use the following carriers to deliver our orders:

DPD (Within the EU)delivery-icon
DHL (International express)

Order Tracking

Tracking number will be provided by the shipping carrier.

We will also constantly update your order with the tracking information.

 

Not going to be in for local delivery?

DPD Pickup Service

 

 

delivery-image

 

 

You can follow your parcel’s journey live,

for more information please visit http://www.dpd.co.uk/

 

If you would like to change your shipping address after you have placed your order, please visit DPD official site where you can edit your delivery address and re arrange your delivery or you can request it by contacting us and we will be happy to assist you.

 

For International Delivery:

We’re shipping with specialists in international shipping and courier delivery services! With their wide range of express parcel and package services, along with shipping and tracking solutions to fit your needs.

 

Learn how DHL Express can deliver,

please visit http://www.dhl.co.uk/en/express/customs_support.html

 

For Customer support: 

Please contact us directly if you have any urgent enquiries, a member of our team will contact you within 24h.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location.

 

Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

 

When will my parcel arrive?

For all UK orders are shipped NEXTDAY within 24 hours Monday – Friday 8am – 5pm. If ordered before 3pm on the preceding business day.

 

For all express international delivery, it usually takes 2-3 working days.
However if you would like your order to be delivered urgently, simply email us at
customer@byondonline.com and we will arrange a special delivery for you, extra cost may apply.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock.

When the item becomes available we will ship you the rest of your order.

You will not be charged any additional shipping and handling for the second shipment.